Welcome to Family Property Maintenance. These Terms & Conditions explain the rules and conditions that apply when you access, browse, or use our website and when you request, book, or receive any of our property maintenance services. By accessing this website, submitting an enquiry, requesting a quotation, scheduling a service, booking an appointment, subscribing to our communications, or otherwise interacting with Family Property Maintenance, you acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions. Our services are designed to support homeowners, tenants, landlords, and authorized property occupants with practical maintenance, repair, cleaning, and property care solutions, including plumbing services, electrical services, wall repairs, roof maintenance, deep cleaning, flooring services, doors and windows repair, and lawn care. These terms establish clear expectations regarding service requests, bookings, pricing, property access, customer responsibilities, cancellations, safety, communication, and other matters relating to our services. If you do not agree with these Terms & Conditions, please discontinue your use of our website and services.

The Family Property Maintenance website is provided to help customers learn about our services, submit enquiries, request maintenance assistance, communicate with our team, and make service-related arrangements. You agree to use this website only for lawful and legitimate purposes and in a manner that does not interfere with its operation, security, availability, or functionality. You must not attempt to gain unauthorized access to restricted areas, servers, accounts, databases, systems, or other technology associated with our website. You must not knowingly introduce viruses, malicious code, harmful files, automated attacks, or other technologies that could damage or disrupt the website or affect another person's ability to use it. You must not copy, reproduce, distribute, modify, misuse, or commercially exploit website content without appropriate authorization. Information submitted through our forms should be accurate, current, complete, and provided for a genuine purpose. We reserve the right to restrict, suspend, or refuse access to the website where we reasonably believe that a user has violated these terms, misused our services, submitted fraudulent information, or engaged in activity that may negatively affect our website, customers, service personnel, or business operations.

Family Property Maintenance provides property maintenance, repair, cleaning, improvement, and related support services according to the requirements communicated by customers and the conditions identified at the property. Our services may include Plumbing Services, Electrical Services, Wall Repairs, Roof Maintenance, Deep Cleaning, Flooring Services, Doors & Windows Repair, and Lawn Care. The availability, scope, method, duration, and outcome of a service may vary depending on the property, existing conditions, selected service, accessibility, materials, equipment, required labor, weather conditions, and other circumstances. Information displayed on the website provides a general description of our services and should not be considered a guarantee that a particular repair, material, method, or result will be available for every property. Some maintenance issues may require an inspection or assessment before an appropriate solution can be determined. If our team identifies additional work, concealed damage, unsuitable existing materials, safety concerns, or conditions that were not included in the original request, we may explain the situation and discuss available options before proceeding. We reserve the right to determine whether a requested service can be safely and reasonably provided based on the circumstances identified at the property.

When submitting a booking or maintenance request through our website, you are responsible for providing accurate and complete information about yourself, your contact details, the property, the requested service, and the issue requiring attention. A submitted form or service request allows our team to review your requirements and contact you, but submission of a request does not automatically guarantee a confirmed appointment, specific service time, final price, or availability of a particular technician. Our team may contact you by phone, email, or another communication method provided through the booking form to understand your requirements, clarify information, discuss availability, confirm the service scope, and arrange an appropriate appointment. If information supplied in the booking form is incomplete, incorrect, outdated, or insufficient for us to understand the requested work, we may request additional information before confirming the service. Customers should inform us of known property conditions, previous repair attempts, access limitations, special requirements, or potential hazards that may affect the requested service. We may decline or modify a request where the work falls outside our available services, cannot be safely performed, requires specialist expertise, or cannot reasonably be completed under the circumstances.

Pricing for Family Property Maintenance services may depend on factors including the type of service, nature and severity of the issue, property size, affected area, labor requirements, materials, replacement parts, equipment, accessibility, complexity, service duration, urgency, travel requirements, and other conditions associated with the requested work. Any pricing information, estimate, starting price, or general service cost displayed on the website or communicated before a detailed assessment should be considered an indication unless expressly confirmed as the final price for the agreed scope of work. Where an inspection or service visit identifies additional work, concealed damage, additional materials, greater labor requirements, or other circumstances that were not reasonably identifiable from the original request, the final cost may differ from the initial estimate. Where reasonably possible, we will communicate significant changes in scope or cost before carrying out additional work. Customers are responsible for providing accurate information that may affect the estimated price and for reviewing the agreed service details before work begins. Any applicable taxes, material charges, additional services, replacement parts, or other agreed costs may be included separately depending on the nature of the service and the quotation provided.

Customers requesting an on-site maintenance or property care service are responsible for ensuring that our authorized service personnel can reasonably and safely access the relevant property and the specific area where the requested work is required. Customers should provide accurate access instructions and ensure that doors, gates, rooms, utility areas, roofs, outdoor spaces, equipment, fixtures, or other relevant areas are accessible at the agreed service time. Where necessary, customers should move valuable, fragile, personal, or easily damaged belongings away from the working area before our team arrives. If access is restricted, the property is unavailable, the customer is not present when access is required, keys or access instructions are unavailable, or the relevant area cannot be safely reached, the service may be delayed, rescheduled, modified, or cancelled. Customers should notify us in advance about access restrictions, parking limitations, building rules, security procedures, pets, or other conditions that could affect the service visit. We will make reasonable efforts to work within the access arrangements communicated to us, but we cannot be responsible for delays or incomplete work caused by circumstances where the required property access has not been provided.

Customers are responsible for providing truthful, complete, and relevant information about the property and the maintenance requirements before and during the service. This includes informing our team about known leaks, electrical concerns, structural issues, previous repairs, damaged areas, hazardous materials, access restrictions, property rules, existing defects, or other conditions that may affect the safe and effective completion of the work. Customers should follow reasonable preparation instructions provided by our team and ensure that the service area is reasonably accessible and suitable for the requested work. Customers must not intentionally conceal important information or request personnel to perform work in conditions that are unsafe or outside the agreed service scope. Where electrical, plumbing, roofing, cleaning, flooring, lawn care, or other maintenance work is requested, customers should communicate any known risks or unusual circumstances before the service begins. Customers are also responsible for obtaining any permissions, approvals, landlord consent, building management authorization, or other property-related permissions that may be required for the requested work unless otherwise agreed. Failure to meet these responsibilities may result in delays, additional requirements, changes to the service scope, additional costs, rescheduling, or the inability to complete the requested service.

If you need to cancel, postpone, or reschedule a confirmed maintenance appointment, you should contact Family Property Maintenance as early as reasonably possible. Early communication helps us manage technician schedules, service routes, materials, equipment, and other arrangements associated with your booking. Cancellation or rescheduling availability may depend on when the request is received, the type of service, whether personnel have already been assigned or dispatched, whether materials have already been arranged, and whether work has already started. Where a service has already been scheduled, dispatched, or commenced, cancellation may be subject to applicable charges or other reasonable costs associated with the service arrangement. We also reserve the right to reschedule or postpone a service when circumstances outside our reasonable control make it unsafe, impractical, or impossible to proceed, including severe weather, unsafe property conditions, unexpected equipment issues, unavailable materials, access problems, operational circumstances, or other unforeseen events. Where possible, we will communicate with the customer and attempt to arrange another suitable service time.

Family Property Maintenance places importance on maintaining safe working conditions for customers, service personnel, contractors, and other individuals who may be present at the property. Our team may refuse, pause, modify, or stop work if the requested service area contains a significant safety risk, hazardous condition, unsafe access point, exposed electrical danger, unstable structure, dangerous material, severe environmental condition, or any other circumstance that makes the requested work unsafe to perform. Certain property maintenance tasks may require specialist personnel, additional equipment, appropriate protective measures, permits, inspections, approvals, or other professional services before the work can be completed. Customers must not request or pressure service personnel to carry out work outside the agreed scope in a manner that creates an unreasonable risk. If an unsafe, concealed, or previously unknown condition is discovered during the service, our team may explain the issue and recommend an appropriate solution before continuing. Work may also be stopped where continuing could create additional property damage or place people at unnecessary risk. Any additional work required because of such conditions may be discussed separately before proceeding.

Maintenance and repair services may require replacement parts, fixtures, fittings, tools, cleaning products, construction materials, electrical components, plumbing components, flooring materials, roofing materials, gardening supplies, or other items depending on the service requirements. The availability, compatibility, specifications, and delivery time of particular products or replacement parts may affect the timing and completion of a service. Where a requested product or component is unavailable, discontinued, unsuitable, or incompatible with the existing property, we may discuss an appropriate alternative with the customer where possible. Existing property conditions may also affect the result of maintenance or repair work. Previous workmanship, concealed damage, structural deterioration, age-related wear, moisture, improper installation, unsuitable materials, pests, environmental exposure, or other pre-existing conditions may become apparent during service and may require additional work. We are not responsible for defects, failures, deterioration, or damage that existed before our service or that arise from conditions outside the agreed scope of work. Where additional issues are identified, we may recommend further repair, replacement, inspection, specialist assessment, or preventive maintenance to address the underlying condition.

Family Property Maintenance will make reasonable efforts to provide services in a professional manner and according to the agreed service requirements; however, property maintenance outcomes may depend on factors outside our reasonable control, including existing property conditions, concealed defects, previous repairs, material quality, structural conditions, environmental factors, weather, accessibility, customer-provided information, and the condition of components being repaired or maintained. To the extent permitted by applicable law, we are not responsible for losses, delays, failures, or damage resulting from inaccurate or incomplete information supplied by a customer, inaccessible areas, pre-existing defects, concealed conditions, unauthorized modifications, misuse, failure to follow reasonable maintenance instructions, or circumstances beyond our reasonable control. Where a repair involves an existing component that is already damaged, worn, aged, defective, or near the end of its useful life, completing a repair does not necessarily guarantee that other unrelated components will continue to operate without future problems. Customers acknowledge that some maintenance work may address a specific identified issue without eliminating unrelated or underlying property conditions. Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any legal right, remedy, warranty, or liability that cannot lawfully be excluded, restricted, or limited under applicable law.

When you submit an enquiry, booking request, service request, contact form, subscription form, or other information through the Family Property Maintenance website, you agree that we may use the contact details you provide to respond to your request, discuss service requirements, confirm appointments, provide service-related information, clarify details, and communicate regarding your interaction with us. Customers are responsible for ensuring that their email address, phone number, and other contact information are accurate and accessible. We may use email or telephone communication where necessary to manage a service request or booking. If you choose to subscribe to our updates, communications may include home maintenance tips, seasonal maintenance information, service updates, new service information, special offers, promotions, or other relevant content based on your preferences. Subscription communications are intended to provide useful information and updates and are separate from communications necessary to manage an existing service request. You may unsubscribe from optional marketing or subscription communications by using the available unsubscribe process. We may retain relevant communication records where reasonably necessary for service administration, customer support, business operations, legal compliance, or other legitimate purposes.

If you have any questions, concerns, requests, or require clarification regarding these Terms & Conditions, our maintenance services, bookings, pricing, service requirements, cancellations, or any other matter relating to Family Property Maintenance, please contact our team. We are available to assist customers with general service information, booking-related questions, maintenance enquiries, and other concerns relating to our website and services. When contacting us regarding an existing request, please provide relevant information such as your name, contact details, service type, booking information, or other details that may help us understand your enquiry and provide an appropriate response. You can contact Family Property Maintenance by email at help@familypropertymaintenance.com or by phone at +91 93849 90645. We encourage customers to contact us whenever clarification is required before proceeding with a service or booking. By continuing to use our website, submitting service requests, or engaging with our services after these Terms & Conditions are made available, you acknowledge that you have reviewed and accepted the terms applicable to your use of our website and services.